Refund policy

Refund Policy — Plugwell

Thank you for shopping at Plugwell. We want to ensure our customers have a transparent and satisfying shopping experience. Please review our refund and return guidelines below.

Returns Eligibility

• You have 30 calendar days from the date you received your item to request a return.

• To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging.

• Certain types of goods are exempt from being returned, such as perishable items, custom goods, or personal care items.

Refunds Process

• Once we receive and inspect your item, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at support@plugwellshop.com.

Shipping Costs for Returns

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.