Disclaimer
Disclaimer
Last updated: 17 October 2026
Plugwellshop.com is operated by SOFTSHORE TECHNOLOGY LTD, registered in England and Wales under company number 15384424, with its registered office at 128 City Road, London, United Kingdom, EC1V 2NX.
This disclaimer explains the context and limitations of website information, product demonstrations and third-party services. Please read it with our Terms and Conditions, Refund and Returns Policy, Shipping Policy and Privacy Policy.
Your consumer rights remain protected. Nothing in this disclaimer excludes or limits rights concerning satisfactory quality, fitness for purpose, accurate descriptions, cancellation, delivery, repairs, replacements or refunds where those rights apply by law. This page does not override an agreed product specification or sales contract.
1. Website information and product descriptions
We aim to keep product descriptions, prices, compatibility information and availability accurate. General buying guides, articles and explanatory content are provided to help you understand products and do not replace the specific instructions supplied with them.
If information appears unclear, contradictory or incorrect, contact us before ordering. We will investigate and correct confirmed errors. We will not use this disclaimer to excuse a misleading description or automatically substitute a materially different product. Any material change to an accepted order requires your agreement or another lawful basis.
2. Images, demonstrations and performance
Screen settings, lighting and photography can cause minor differences in colour appearance. Lifestyle images may show props, devices or accessories that are not included; the product listing must identify what is included in the purchase.
Battery life, charging speed, wireless range, brightness and similar performance depend on stated test conditions, connected equipment, settings and use. Advertised specifications remain subject to our responsibility to describe products accurately. A qualification about operating conditions does not remove a product’s stated functionality.
For example, a projector accepting a 4K input is not necessarily a native 4K projector. A charger’s maximum rated output may require a compatible device, cable and power supply. We will distinguish these features in the relevant listing rather than rely on this page to correct an inaccurate claim.
3. Compatibility and included accessories
Compatibility varies by exact model, operating-system version, connection standard, charging protocol, plug type and region. Check the selected variant and product specifications, including any required hub, adapter, app or subscription. Ask us if compatibility is uncertain.
Do not assume an accessory is suitable for every product from a named brand. References to compatibility do not establish certification or universal support. We remain responsible for compatibility statements and suitability assurances we expressly provide.
4. Safe use and installation
Follow the product’s instructions, warnings, rated operating conditions and age guidance. Use compatible charging equipment and the correct voltage. Do not use damaged cables, swollen batteries or a product that appears unsafe. Stop using a product if it overheats abnormally or shows signs of a fault and contact us.
Use qualified installation or technical assistance where specified, particularly for mains-powered, wired vehicle or security products. Keep small parts and batteries away from children and supervise use as instructed. Do not use a product in a safety-critical application unless it is expressly designed and approved for that purpose.
These precautions do not transfer our responsibility for unsafe, defective or misdescribed products to the customer. Any assessment of misuse, damage or a fault will respect applicable law and the circumstances of the claim.
5. Apps, software, connected devices and AI features
Some products require third-party apps, accounts, internet access or compatible networks. The relevant listing should explain essential requirements and any known mandatory paid service. Third-party providers manage their own services, permissions, terms and privacy practices.
Software changes or service outages can affect connected features. This does not remove our responsibility for the functionality sold, required updates or available legal remedies. Where a third-party change materially affects a purchased product, contact us so we can assess the issue.
AI-generated responses, automatic translations and recognition results may be incomplete or incorrect. Check important information independently. Such features should not be relied on as a substitute for medical, legal, financial or other qualified professional advice, or for emergency communications.
6. Lawful and privacy-respecting use
Use cameras, recording devices, trackers and other connected products lawfully and respect other people’s privacy. Recording, tracking, wireless operation and vehicle installation can be subject to local restrictions. A listing does not promise that every possible use is lawful in every location.
Review the relevant app permissions and privacy information before activating connected features. This statement does not remove our own obligations concerning lawful sales, product safety, data protection or accurate information about intended use.
7. Brands, reviews and external links
Third-party trademarks, product names and logos belong to their respective owners. Their use to identify goods or compatibility does not imply that Plugwell is the manufacturer, an authorized distributor or an endorsed partner unless expressly stated and supported.
Reviews describe individual experiences and are not a guarantee that every customer will obtain identical results. We do not use this qualification to excuse fabricated reviews, concealed incentives or misleading claims. Any commercial relationship or incentive requiring disclosure will be identified appropriately.
External links are provided for relevant information or services. We do not control independent websites or guarantee that their content remains unchanged. Review their terms and privacy information. Linking to a provider does not remove our responsibility for a service we contractually undertake to supply.
8. Overseas fulfillment and delivery information
Orders may be fulfilled by third-party suppliers, including suppliers outside the United Kingdom, and may arrive in separate parcels. Our London registered office address does not mean that products are stocked or dispatched there. It should not be treated as a parcel-return address without checking the return instructions.
Delivery arrangements, relevant dispatch origin, processing time, delivery estimates and applicable charges must be disclosed before purchase. Estimates are not a reason to disregard an agreed delivery deadline or statutory delivery rights. We remain your seller and contact for fulfillment problems even when a supplier or carrier handles the parcel.
9. Liability and updates
We do not exclude or restrict liability where doing so would be unlawful, including for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or the breach of non-excludable consumer rights. Our responsibility for foreseeable loss or damage and other contractual matters is addressed in our Terms and Conditions, subject to applicable law.
We may update this disclaimer for future website use. An update does not retrospectively change accepted orders, remove existing rights or validate an inaccurate product claim. If this disclaimer conflicts with a mandatory legal protection, that protection prevails.
10. Contact us
For questions about a product, compatibility, a safety concern or this disclaimer, contact:
SOFTSHORE TECHNOLOGY LTD trading as Plugwell128 City Road
London
United Kingdom
EC1V 2NX
Email: info@plugwellshop.com
Telephone: +1 647 913 1372