Shipping policy

Thank you for shopping with Plugwell! Here are the details regarding our order processing, shipping times, and delivery rates.

Order Processing Time

  • All orders are processed within 1 to 2 business days (Monday through Friday, excluding major holidays) after receiving your order confirmation email.

  • You will receive another notification and a tracking number as soon as your order has shipped.

Shipping Times & Rates

  • Standard Shipping: Typically takes 3 to 7 business days depending on your delivery location and active fulfillment partner timelines.

  • Shipping costs are calculated and displayed dynamically at checkout before you complete your purchase.

Order Tracking

  • Once your order ships, a tracking link will be emailed directly to you so you can monitor your package's progress all the way to your door.

Damaged or Lost Packages

  • If your order arrives damaged or gets lost in transit, please contact us at support@plugwellshop.com within 7 days of your expected delivery date so we can investigate and make it right.

Contact Us

  • For any questions regarding your shipment, reach out to us anytime at support@plugwellshop.com.